Get the Appointment, Get New Patients, Grow Your Practice
Starting at $395 for manual and 9 telephone mystery shops
Want to hear for yourself how your team sounds on the telephone to a prospective new patient? Are they doing all that they can to influence callers to schedule, or are they making the mistakes that cost your practice thousands each year in wasted marketing dollars?
Finally, you can get an objective view of exactly how your team’s customer services skills measure up and help them improve!
The Mystery Shop DDS® starter package includes:
- 33 page training manual with scripts and call input form (delivered via email)
- 9 telephone mystery shops, conducted over three months
- Each shop includes:
- A report card that includes an overall grade of the call success experience and itemized detail of how your team performed on each of our 26 points
- An mp3 audio, delivered via email, of each recorded call which is perfect for review and training
- A Mystery Shop DDS® tracking form which contains comparison data of your last six shops, so you can measure progress
Listen to sample Mystery Shop DDS® calls by clicking either of the links below.
Sample Mystery Shop 1 Sample Mystery Shop 2
To purchase this package, email clientservices@reedlimoli.com or call 1-888-877-5648.
For additional products, visit www.limoli.com.
